Return Policy

  1. This return policy is formulated by Shenzhen Xuche Information Co., Ltd. and applies to all purchases on wootk.shop. Please read it carefully before purchase.

    1. Return Eligibility & Time Window You may apply for return within 30 calendar days after you receive the parcel. Items must be unused, unwashed, undamaged, with original tags and packaging intact. Customized, personal hygiene products are non-returnable unless defective.
    2. Return Application Process Step 1: Send an email to support@wootk.shop with your order number, photos of the item and your return request. Step 2: Our team will review your application and send a return authorization instruction within 2 business days. Do NOT send items back without our pre-approval. Step 3: After approval, ship the item back to the return address provided by our support team. Step 4: We inspect the returned goods once received. If the item meets return requirements, we will arrange refund.
    3. Cost Responsibility If return is caused by our mistake (wrong item, defective product, damaged upon arrival), we cover the return shipping cost. If you return items due to personal reasons (change of mind, size issue, style dislike), you are responsible for return shipping fees, and the original shipping fee is non-refundable. 
    4. Refund Method & Cycle Refunds will be issued to your original payment account. It usually takes 3–10 business days for the fund to show in your account, depending on your payment provider’s processing speed.
    5. Exclusions We refuse returns for items damaged by improper use after delivery, or items returned after the 30-day window.
    6. Return address 2-1210, West Embankment Lane 3, Overseas Chinese New Village, Mabu Community, Xixiang Subdistrict, Bao’an District, Shenzhen, Guangdong, China

    Last Updated: October 28, 2026