FAQ

Q1: How can I modify or cancel my order?

A: Please email support@wootk.shop with your order number as soon as possible. If the order has not been shipped, we can help modify or cancel it. Once shipped, the order cannot be cancelled directly and you need to follow our return policy after receiving the goods.

Q2: My tracking shows delivered but I did not receive the package.

A: First check with neighbors, building reception or local post office. Then email us with your tracking number, we will help check with the logistics carrier.

Q3: How long will I get my refund after return is approved?

A: After we receive and inspect your returned item, we process the refund in 1–3 business days. The arrival time depends on your payment institution, normally 3–10 working days.

Q4: What should I do if I receive damaged or wrong goods?

A: Please take clear photos of the package and item, then send an email to support@wootk.shop with your order number within 7 days after delivery. We will verify and provide a solution such as replacement or refund.

Q5: Is my payment information safe on this site?

A: Yes. We cooperate with secure third-party payment providers. We cannot access or save your complete card information.

Q6: How do I contact customer service?

A: Email us at support@wootk.shop. Our service time is Monday to Friday, 9:00–18:00 GMT+8. We reply within 24-48 business hours.

Last Updated: October 28, 2026